我也是碰到BTC被卡錢的問題 且快3週還沒搞定@@
八月底轉了BTC過去 明明已經confirm了 卻一直pending 不給存
寄好幾次信 也傳twitter去反應 他們也只是先說會盡速轉給上級處理
然後過了兩周還是沒見到入帳
好不容易前幾天收到比較像樣的回信 卻是跟我說我帳戶還沒有完成認證要補件
回信內容:
As you well know, we are working in accordance with strict security rules,
both AML (anti-money laundering) and KYC (know your customer) policies. That
is why we have certain procedures that are designed to ensure compliance with
high international standards and policies, we need to confirm source of your
funds, understand nature of your relations with CEX.IO and main crypto funds
usage scenarios.
To do so we kindly ask you to download, fill and send us back the following
form: https://cex.io/verification/application_form. Please fill all fields
and sign the form. It is a standard procedure and your reply is extremely
important for us to process your further transactions.
Also we need to ask you to provide us with a bank statement or other
supporting documents that confirm origin of your funds.
I am very sorry to inform, but the procedure is absolutely necessary to
process your future deposits to our platform. All deposits to your account
will be suspended until the follow-up verification has been completed.
要補件完成認證我認了 但過了兩周後才這樣回是哪招
且之前存成功的時候怎都不這樣要求 偏偏找這個時間點
我也嚴重懷疑他們看八月底BTC飆太高 故意卡錢等現在暴跌後才要處理
現在只求他們趕快讓我通過認證 已經虧夠多了...
※ 引述《avhacker (我想把整片天空打開)》之銘言：
: 即上次因 AML/KYC 卡我的 btc 卡很久後，接下來出金我又被卡，18 號
: 電匯出金，匯到現在都 12 天了還沒到，客服是這樣回我的：
: On our side processing of the bank transfers usually takes one
: banking day.
: It usually takes up to 20 banking days for the banking system
: to process with your payment.??
: Unfortunately, we cannot influence this process somehow.
: We appreciate your patience and understanding on this matter.
: 做過這麼多次電匯，一般大約 1 ~ 3 天到帳，20 天太離譜了，大概都
: 匯到冥王星了。
: 接著我跟客服要 swift confirmation，就是確認他們有匯款給我的
: swift 信息，然後他們就不理我了。
: 我越來越懷疑他們要轉型成資金盤了，就看什麼時候會捲走大家的錢。
: 實在太可疑了，搜了一下真的很多負評，有人說他在歐洲，走 SEPA，
: 照說應該是當天到帳，結果搞了 38 天還沒到帳....
: https://goo.gl/yruwAc