前陣子買了一張伊比利航空的機票 但對於一些細節轉機 出入境還是很不確定
偏偏他們家台灣沒有客服 爬了一下文 也寫信問了他們的客服
但他們的客服給我很朦朧的回答 不知是我英文表達能力不足還是我閱讀能力有問題
只好再麻煩板上的大大們幫我解惑一下~~ ><
首先是機票 我買了一張機票 細節如下：
去程：TPE-PVG-MAD
回程：CDG-MAD-NRT
我的四個問題：
1. 我去程於7:15PM抵達MAD 三小時後10:30PM伊比利航空公司有一台MAD飛往KEF的飛機
想加買這張機票 想問若加買這張機票 是否可以行李直掛至KEF?
(考量同一航空公司 應該可以?)
2. 如果我加買這張機票 請問我是在KEF入境歐盟(過海關) 還是需要在MAD先入境?
如果是在KEF才入境 那我在MAD是走"轉機"的通道嗎?
或是我要在MAD排隊出來一次 再排隊進去一次(去搭往KEF的飛機)?
3. 請問回程我的退稅是在CDG辦理還是在MAD辦理? 查到之前網友的說法 應該是CDG?
4. 請問我出境歐盟 是在CDG出境嗎? 還是在MAD呢? 我到MAD時需要排隊過海關嗎?
還是走轉機的通道? (與第二題呼應)
最後附上我問客服的e-mail以及客服的回信給大家參考(先承認我看不懂他回我的意思)
我的信：
Dear Sir/Ma'am,
I have bought a ticket from you. The booking code is XXX. My first journey
is TPE-PVG-MAD. I shall arrive MAD at 7:15 PM. But now I would like to purchase
one more IBERIA ticket flying from MAD to KEF at 10:30 PM, which is a flight
that will take off about 3 hours after my arrival at MAD.
And my question is, if I buy the ticket to KEF...
1. Could I have my checked baggage delivered directly from PVG to KEF? (so I
don't need to take my baggage out and check them in again at MAD)
2. Do I need to go through the Customs at MAD? Or I just go for 'Transferring
passenger' route at MAD?
Hope you could help me figure out. Thanks in advance!
客服的回信：
Dear Mrs. XX
According with your request let us inform you that if you want to buy a new
ticket you should check the luggage and is not mandatory to go through
customs all over again.
For any doubt, you can contact us. We work 24 hours to help you.
還請高人幫我指點!! 感謝!!!