https://goo.gl/wvr0vW
Statement from United Airlines CEO, Oscar Munoz, on United Express flight 3411
Dear Team,
The truly horrific event that occurred on this flight has elicited many respon
ses from all of us: outrage, anger, disappointment. I share all of those senti
ments, and one above all: my deepest apologies for what happened. Like you, I
continue to be disturbed by what happened on this flight and I deeply apologiz
e to the customer forcibly removed and to all the customers aboard. No one sho
uld ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make i
t right.
It's never too late to do the right thing. I have committed to our customers a
nd our employees that we are going to fix what's broken so this never happens
again. This will include a thorough review of crew movement, our policies for
incentivizing volunteers in these situations, how we handle oversold situation
s and an examination of how we partner with airport authorities and local law
enforcement. We'll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
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非專業摘要如下
CEO對於發生的事情致上最深切歉意
向被強迫的當事人以及3411航班所有乘客道歉，沒有人應該被這樣對待
UA將負起全部責任、努力改到最好並保證不再發生。
UA將全面檢討機組人員調度、激勵志願者政策、處理超賣情況以及審查與機場當局和當地
執法機構的合作。
並將於4/30之前公布結果報告