分享澳客我的經驗，上個月劍盾DLC出的當天，我就迫不及待跑去刷了DLC
才發現買錯版本...，也爬了版上幾個退款的文章，但似乎澳洲的遊戲規則不同。
試過到美國的線上文字客服→等超久，給他資訊後他馬上退出對話叫我去找當地服務
後來打給美國skype客服→也是講了一下核對資料，他請我等等他需要請示，得到答案一樣
後來不抱希望的寄信到澳洲官網留言https://www.nintendo.com.au/contact
資料跟上一篇相同，留越詳細越好。
因為我是買錯版本，所以我有跟他描述我雙版本都買了，但想退其中一個，
nintendo暱稱、機身號碼跟信用卡後幾碼也順便提供。
送出後得到這個回信:
Hello,
Thank you for contacting Nintendo Australia.
Your enquiry will be allocated to one of our team members. We will contact
you in the next five to ten business days between 9am to 5pm AEST.
Please note that should we respond by phone; the call will be from a ‘Private
’ number.
Kind Regards,
Nintendo Customer Service
原本不抱任何希望，結果很快地在隔天得到回覆:
Hi,
Nintendo Customer Service commented:
Hello,
Thank you for your submission.
I have authorised and organised a credit of the transaction. Please be aware
it may take up to five business days for these funds to be added to your
eShop balance.
Your enquiry has now been closed - please do not respond to this ticket.
Any further correspondence will need to be submitted as a new request.
Thank you for contacting Nintendo Support.
Kind Regards,
大概不到一周，就退款成點數到我的澳洲nintendo帳戶(不是刷退)
以上給你參考
我是不確定能一生能退款幾次，但理由越充分越好，
也希望大家別像我一樣眼殘，看清楚再購買QQ