Title: Chinese-Speaking Investigation Specialist
現正招聘2021 一月人員，倫敦辦公室目前全面在家工作至明年6月底，6月底前可以在不
同城市只要有在英國就可以～)
Contract: 6-Month Fixed Contract with possibility to extend the contract
Salary: 27k/year + benefit package pro rata
Holiday: 25 days/year + bank holidays
Start Time: January 2021
公司福利：Amazon 員工折扣、線上課程、保險、彈性上班時間、公司內部氣氛極佳、同
事都很好相處，不定時舉辦活動，疫情期間改為線上活動，完善的訓練不用擔心會有太多
挫折，公司提供各種所需設備（公司筆電是基本）。有問題歡迎詢問，幫忙內推！！
＊之前沒有成功的可以再試試看，有新進同事也是二次面試上得，一回生二回熟，這次一
定可的！打工度假簽證也可以～只要還沒過期並有滿6個月即可喔。公司正在擴大，所以
需要更多調查員。
ＣＶ寄到：[email protected]
Role Requirements
* Investigate suspicious buyer activity and behaviour that could pose a risk t
o Amazon, our customer’s, or merchants.
* Communicate via email and telephone with buyers, merchants, and other extern
al and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those a
ctions. When procedures are not available, follow established escalation paths
to ensure resolution.
* Participate in other special projects/assignments and Partner with appropria
te business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced
team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sund
ays.
BASIC QUALIFICATIONS
* Excellent written and spoken Mandarin and English skills and an ability to c
ompose grammatically correct, concise and accurate written responses
* Excellent interpersonal skills, with the ability to communicate complex issu
es correctly and clearly to both internal and external customers
* Demonstrated ability to work independently and make complex investigation de
cisions with little to no guidance
* Excellent problem solving skills
* Exceptionally strong customer handling and conflict resolution skills with a
keen focus on quality and customer experience.
* Demonstrated ability to analyze problems logically
* Self-disciplined, diligent, proactive and detail oriented
* Strong organizational skills
* Effective prioritization of work time to ensure productivity, fulfill depart
ment standards for time spent and individually prioritize multiple tasks of co
mpeting urgency
* Demonstrated ability to exceed expectations with regard to performance and i
ndividual contribution
* Demonstrated analytical and problem solving skills, including the ability to
recognize non-obvious patterns
* Ability to maintain high levels of confidentiality and data security standar
ds
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Passionate commitment to Amazon's emergence as the world's most customer-cen
tric company