公司名稱，統編(中華民國以外註冊可免填): Hornet Networks
公司地址(填寫詳細至號): 在家工作
職缺: Customer Support Advisor - Chinese/English
(多職缺可自行增加填寫)
職缺能力經歷要求:
You must be able to read/write in English and Chinese to native level
fluency. You must be able to read and write in both Traditional Chinese and
Simplified Chinese. You are someone that really cares deeply about providing
great customer support, and you’ll have prior experience of that. You’ll
also be interested in technology and be proficient in using and
troubleshooting mobile apps. Prior experience in technical support would be a
great help. Prior experience of Hornet is a must.
The Customer Support Team at Hornet is a great team to work in. We are a
friendly bunch, working hard and helping each other deal with the demanding
workload. Team work is essential and requires organization, focus and
ownership to respond to the varied customer issues and avoid duplication of
work.
This is a tough job. It is not suitable for a person looking for a part time
job.
Responsibilities:
Responding to customer’s emailed support enquiries.
Managing user reports (investigating profiles and handling complaints)
Creating FAQs
Translating announcements, and other Hornet materials
Requirements:
Native level fluency in English and Chinese.
Excellent written communication.
2 years experience in a customer support role.
Positive outlook and ability to empathise (but you’ll need a thick skin!).
High level of technical ability and knowledge of apps.
Great team-worker.
Access to web, an android device and an iOS device.
Location:
The Hornet Team is distributed around the world, so you’ll be working
remotely like the rest of us. All you need is a quiet place to work, with a
reliable and fast internet connection. You will be using your own computer
equipment. You will need a computer - either desktop or laptop. A tablet
device is not acceptable.
Position:
The role is for an independent contractor. Compensation will be based on an
hourly rate. You can expect to work approximately 40 hours per week. This
will include weekend work. Hours can be variable depending on volume of
requests and the needs of the business.
薪資(月薪): 35000-40000 NTD
薪資(保證最低年薪，必填項目): 14 個月
年終獎金計算方式:底薪計算/全薪計算
****以下工時與加班費必填，不填刪文水桶****
工時: 40
每日工作時間: EX:10:00AM~6:00AM (八小時) 中午休息(12:00~1:00)
每周工作時間: 8*5=40
雇主無明訂之工作時間，如Remote等派遣性質工作
請徵才者需附上平時最大工時，不可超過40小時
超過需給付加班費，否則不得PO文
(需符合國訂勞動基準法)
勞工正常工作時間，每日不得超過八小時，每週不得超過四十小時。
前項正常工作時間，雇主經工會同意，如事業單位無工會者，經勞資會議
同意後，得將其二週內二日之正常工作時數，分配於其他工作日。其分配
於其他工作日之時數，每日不得超過二小時。但每週工作總時數不得超過
四十小時。
(補休不算符合勞動基準法，需有加班費，否則仍算是違法）
(須符合國訂勞動基準法)
**無須加班仍須填寫加班費制度**
**可直接填寫加班費比照勞基法，低於勞基法禁止發文**
加班費制度：不會加班
如雇主有使勞工每日工作時間超過8小時者，或單週超過40小時者，應依法給付加班
費，其標準為：（勞動基準法第24條）
（1）延長工作時間在2小時以內者，按平日每小時工資額加給3分之1以上。
（2）再延長工作時間在2小時以內者，按平日每小時工資額加給3分之2以上。
補休使用需員工同意，經錄取員工檢舉無加班費，一律轉發勞動部進行勞動檢查。
工作環境與該職缺團隊介紹:
工作福利:
公司分紅與獎金:
公司介紹:
人資或徵才聯絡方式: https://hornet.recruiterbox.com/jobs/fk0hjoz/