[問題] 美國亞馬遜帳戶被鎖?

作者: Karida (卡麗妲)   2019-02-25 13:04:00
上禮拜三我註冊了一個美國亞馬遜帳戶,打算買一台掃地機,下了訂單,
等了二天進去查進度,發現訂單不見了,接著去信箱看到我帳戶被鎖的訊息。
「There was a problem confirming your payment information. To prevent potential
misuse of your payment card, we have placed your orders on hold and locked
your account. You will not be able to place orders until we verify your
information. 」
叫我提供帶姓名、帳單地址和卡號末四碼的近一期帳單,因為我的是電子帳單,
帳單上面沒地址,我只好請銀行補寄一份帶地址的紙本帳單給我,結果我今天收
到,竟然帳單是黑白的。
於是我早上將帳單掃描成pdf檔,還依照網路上的教學說用word打一份中英文姓名、
亞馬遜帳號、地址、電話、訂單編號,底下還附上我信用卡正反面的圖片,然後與
我的信用卡帳單合併成一個pdf檔,登入亞馬遜帳戶再登出、再登入進去它會給我一
個上傳文件的連結,結果我文件才傳沒多久,就馬上收到以下的罐頭訊息回覆。
「Hello,
We could not confirm your information because your document has no sufficient
information. You will not be able to place orders with us until we confirm
your information.
To resolve this issue, we need to verify a recent statement for your
mastercard ending in 08. To upload your statement to our secure document
portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:

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