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【公司名稱】Adonit 煥德實業股份有限公司 http://adonit.net
【工作職缺】正職英日文客服專員Customer Service Administrator
【工作內容】
At Adonit, we stand by our products and want our customers to feel confident
in our ability to resolve any issue that may arise. Our ideal Customer
Service Administrator would utilize their level head and positive attitude to
use online tools to address customer inquires, communication with our repair
center, build on corporate retail support strategy, and handle the receiving
and testing of return products. If you have advanced technical ability, and
upbeat attitude, the drive to multitask, and the customer service skills to
match, this could be your calling. Key functions include hardware and
software troubleshooting, excellent communication, patience, return receiving
and testing, analysis, and customer care.
Job:
The Customer Service Administrator will be primarily responsible for helping
our customers as we grow our brand in a fast paced market. We need to get to
know our customer better. Stay involved with them enough to know how to
anticipate customer needs, and product needs.
Duties:
1. Reply to customer support tickets.
2. Record product performance statistics & reports.
3. Liaise with Taipei shipping department.
4. Liaise with US counterparts.
5. Gathering claim details and comprehending and explaining warranty
information.
6. Receiving and testing return items.
7. Other administrative duties as assigned.
8. Provide high level of service to our Japanese customers through
daily emails.
【徵求條件】
Qualifications:
1. Must be fluent in Japanese (written and spoken, at least JLPT N2 level),
and English (at least IELTS 6.5). Chinese language skills are an advantage.
2. Very good communicator with diplomatic skill; minimum of three years
customer relations experience (work with a Japanese company or clients an
advantage).
3. Excellent time management skills.
4. High level of attention to detail.
5. At least one college degree.
6. Preferably had working experience in IT industry.
【工作地點】
近忠孝敦化站 台北市大安區仁愛路4段107號9樓
【工作時間】
Work schedule & compensation:
1. Five week days, 40 hours/week.
2. Compensation to be discussed, depending on experience.
【月休】
週休二日
【公司福利】
7 days of annual leave 特休7天(按比例)
◆ 休閒類
1.慶生會
2.不定時聚餐
3.飲品點心
4.美式足球檯無限暢玩
5.沙發休息區、廚房
6.變裝party、尾牙
◆ 補助類
1.結婚禮金
2.生育津貼
3.旅遊補助
【薪資範圍】
台幣35,000以上
【需求人數】1位
【聯絡人/連絡方式】 HR email: hrtw@adonit.net
【其他備註】
來信請也附上英文履歷
Instead of Chinese resume only, please email us your English CV,too