Update:
聯繫上賣家,已善意回應,並全額退款。
帳號的部分,賣家表示也許有入到黑分,目前他也是受害,導致帳號被鎖;這個部分只能
請他再跟Hilton交涉
我自己的部分只能發幾封求情信給hilton了,也是第一次利用官網point pooling,但牽
涉到有黑分,直接連坐罰被鎖,不知道能不能網開一面了....
最後感謝賣家有誠意解決,也謝謝各位提供寶貴意見和分享!
※ 引述《wlcj (littlebeard)》之銘言:
: 以下分享慘痛經驗...
: 之前在板上跟上站次數好幾千的賣家,買了13萬點HH,結果幾天前突然帳號被鎖住不能
: 登入,打去問客服說帳號被close,在跟Fraud department來回N封信後(大約兩天一封)
: 終於有人願意主動告知,而不是罐頭信。
: We received notification that the points transferred into your Hilton Honors
: account were not authorized by the sender. As a result, the unauthorized
: points were adjusted and future reservations were cancelled.
: In order to reinstate your account, the original member you received points
: from would need to contact us through the preferred email address on file an
d
: confirm the transferred points were authorized.
: Please note, without an authenticated email from the original member your
: account will remain closed.
: 看起來只是被誤認為偷點數,需要sender寄信給他們才會解開,我那時心想還不簡單,
: 但是在對方寄信給hilton之後,還是帳號被鎖,繼續追問的結果(又過了3~5天),結果
是
: 賣家點數來源被系統認定有問題
: Thank you for your email.
: Upon further investigation, your friend's account was also closed for
: fraudulent activity so any emails from your friend are invalid. The points
: transferred to your account were stolen from other accounts. All accounts
: involved in the transfer of stolen points are closed accordingly.
: 目前等待賣家回覆中,不知道版上有沒有其他受害者,希望大家以後買點要小心
: 我是覺得這真的很難預防,鈔票還有驗鈔技術,點數要怎麼分辨真偽@@ 有需要點數的
人
: 可能還是透過官方渠道吧
: ps. 另外有prepaid stay,因為封號hilton也把訂房紀錄取消,寫信問飯店GM,回說
: As the reservation is a prepaid nonrefundable reservation I am afraid we
: cannot refund the balance. The reservation is still in the system, would you
: like me to cancel it or possibly move the dates to a more suitable date?
: 這下羅生門了,不知道大家有沒有相關經驗或建議?
: 謝謝!