[問題] 酷航通知機票改時間

作者: eppir (風信子)   2018-02-12 19:17:15
剛剛收到酷航的英文E-mail,
原本預定5/12下午兩點多出發,要去新加坡,
但酷航改為5/13深夜12點多出發,
我不想在半夜搭機,打算取消,
經過翻譯好像有說若不接受的話,可以退款,
只是本人的英文程度很差,擔心會誤解,
所以想問問如果取消,可以完全退款嗎?
謝謝大家~
轉貼如下:
Rebook, at no additional charge, to another
Taipei – Singapore flight operating within
seven daysof the original flight; or
Rebook, at no additional charge, to another
Singapore – Taipei flight operating within
seven daysof the original flight; or
Receive refund of the affected sector to a
transferable Scoot travel voucher at 120% of
itinerary cost (excluding any amounts for
third party products and services) that can
be used towards future travel booked within
six months from the date of issue; or
Subject to a reasonable administration fee,
refund of the affected sector to the original
mode of payment, excluding any amounts for third
party products and services.
作者: h94jo3cl4 (安卓)   2018-02-12 20:41:00
可以取消 但會收一筆費用administration fee我是改期 來回都可以改7天內的航班不用加價
作者: eppir (風信子)   2018-02-12 21:15:00
原來還是要收一筆費用,我則是決定取消~因為正好有人不去非常謝謝h94jo3c14的回覆:)
作者: h94jo3cl4 (安卓)   2018-02-12 21:28:00
剛好趁這個取消就不用收服務費了XD
作者: nuoever (吃商太高的概念)   2018-02-13 21:19:00
和原po一樣是那幾天要出國,想問一下如果像h大說的可以免費改期,我改了他會不會又突然在四月變動航班,然後不給改期呢?(免費改期有次數限制嗎?)
作者: eppir (風信子)   2018-02-14 22:48:00
已打給客服辦理退款事宜,但要收20新幣的費用,是可以接受如果真的要改期就去改,反正不用收費~應不至於會來兩次!

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