SUMMARY
Position provides technical support associated with light source products for
chipmaker operations at Cymer strategic Tactical Operations Centers. Serving
as a “Subject Matter Expert”, this individual is expected to be familiar
with Cymer product configurations, performance specifications and test
methodologies. Primary role is to enhance customer support value by improving
light source performance, productivity and reducing operational cost of
ownership. Routinely acquires, collects, monitors, processes and analyzes
data across installed base for assessment of operations, usage modes, and
system performance status. Collectively utilizes predictive modeling,
statistics, trend analysis, and other data analysis techniques to document
patterns and relationships in data. Provides product performance reports to
customer and assists global field service organization to manage customer
support programs.
DUTIES AND RESPONSIBILITIES
‧ Creates and fosters strong customer relationships through the Local TACOPS
Center interface.
‧ Provides support to customer/users where the product is highly technical
or sophisticated in nature.
‧ Serves as an accomplished professional who applies, analyzes and
interprets a variety of standard theories, concepts, methods, and techniques
to a wide range of product issues.
‧ Provides general technical support and generates product performance data
information for field engineers, local technical support engineers, and
customers to aid in diagnosis, troubleshooting, and maintenance.
‧ Analyzes product performance trends at each level to identify process
improvements, training opportunities, and service event planning
opportunities.
‧ Drives field service actions using product performance data analysis.
‧ Collects data and provides comprehensive proposals to improve field
product HW/SW design, reliability, service procedures, service documents,
service processes and overall maintenance efficiency.
‧ Creates, measures, and presents product performance metrics to internal,
external customers and executive management.
‧ Develops, maintains, and improves processes, tools and reports as needed.
‧ Performs other duties as assigned.
LEVELING SUMMARY
Developing professional expertise, applies standard company policies and
procedures to resolve a variety of issues. Has mastered many of the basic job
duties.
QUALIFICATIONS
‧Ability to translate, statistically analyze data, and effectively report
problems through written and/or graphical formats.
‧Excellent customer service skills, with an advanced understanding of
customer relationship building.
‧Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
‧System performance related data analysis and applied technical problem
solving skills are essential to define problems, collect data, establish
facts, and draw valid conclusions.
‧Ability to interpret an extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and concrete
variables.
‧Must have a combination of significant strengths in electronics, data
mining, data presentation, and DUV laser product performance analysis.
‧Applies thorough knowledge of design methodologies. Basic knowledge in
utilizing design engineering tools including the capability of statistically
analyzing data, reporting and presenting it in graphical formats (trend
charts, CpK, Control Charts, Gauge R&R Studies).
‧Requires advanced experience using the following software packages: MS
Office Suite, MS Project, Agile, Business Objects, POD, Internet Protocol,
and Computer Networking. Matlab, LabView, Java, JMP, SQL, Python, Visual
Basic programming knowledge is desired but not required.
‧Must have significant experience contributing to the successful completion
of customer support projects.
‧Excellent organizational, reasoning, planning, prioritizing and
problem-solving skills.
‧Good meeting practices (proper attendance, agendas, start/stop times,
minutes, actions, follow-through).
‧Must be able to successfully meet customer site access requirements such
as: background checks, safety training, and cleanroom access (gowning and
breathing apparatus).
‧Excellent written and verbal communication skills.
‧Ability to translate, statistically analyze data, and effectively report
problems through written and/or graphical formats.
‧Excellent customer service skills, with an advanced understanding of
customer relationship building.
‧Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
JOB COMPLEXITY
Works on problems of moderate scope where analysis of situations or data
requires a review of a variety of factors. Exercises judgment within
pre-defined procedures and practices to determine appropriate action. Builds
productive internal/external working relationships.
INDEPENDENCE
Incumbents are still directed in several aspects of their work. However more
routine and straightforward tasks are accomplished without assistance.
SKILLS/EXPERIENCE
Strong competence with the various tools, procedures, programming languages
used to accomplish the job. Minimum of 3 years of experience is
required.
‧BS degree in computer engineering, infomatic analytics or other
engineering disciplines are preferred, with a minimum of 3 years’ experience
in a related semiconductor equipment discipline, or equivalent experience in
diagnosing and troubleshooting and/or customer service on electronic systems.
‧Applied technical support/field service experience in semiconductor
photolithography/semiconductor fab environment is highly desired
‧General proficiency with tools, systems, and procedures required to
accomplish the job. May need to consult with higher level staff members on
some technical issues. Minimum of two (2) years of experience is required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
‧While performing the duties of this job, the employee routinely is
required to sit; walk; talk and hear; use hands to keyboard, finger, handle,
and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
‧The employee is occasionally required to move around the campus.
‧Specific vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
‧May require travel dependent on company needs.
‧The employee may occasionally lift and/or move up to 20 lbs.
‧Can work under deadlines.
‧The environment generally is moderate in temperature and noise level.
‧Must be able to read and interpret data, information, and documents.
‧Must be able to observe and respond to people and situations and interact
with others encountered in the course of work.
‧Must be able to learn and apply new information or skills.
working time: 09:00 - 18:00
Compensation: NT$55,000 - 70,000 depends on candidate's experiences.
Benefit:
Group insurance
value $4000 medical checkup
welfare committee activities (outing, tea time, year end party etc)
better off annual leave programs
festival cash gifts
indoor car parking at office building
Should you feel confident to take this challenge, you are more than
welcome to send your resume to lois.huang@asml.com.