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【公司名稱】 Hornet
※沒有填寫公司名稱將會被刪文。
※人資沒有填寫人資公司以及原徵人公司(共2公司)名稱將會被刪文。
【工作職缺】 Customer Support Advisor
【工作內容】
You must be able to read/write in English and Chinese to native level
fluency. You must be able to read and write in both Traditional Chinese and
Simplified Chinese. You are someone that really cares deeply about providing
great customer support, and you’ll have prior experience of that. You’ll
also be interested in technology and be proficient in using and
troubleshooting mobile apps. Prior experience in technical support would be a
great help. Prior experience of Hornet is a must.
The Customer Support Team at Hornet is a great team to work in. We are a
friendly bunch, working hard and helping each other deal with the demanding
workload. Team work is essential and requires organization, focus and
ownership to respond to the varied customer issues and avoid duplication of
work.
This is a tough job. It is not suitable for a person looking for a part time
job.
Responsibilities:
Responding to customer’s emailed support enquiries.
Managing user reports (investigating profiles and handling complaints)
Creating FAQs
Translating announcements, and other Hornet materials
Requirements:
Native level fluency in English and Chinese.
Excellent written communication.
2 years experience in a customer support role.
Positive outlook and ability to empathise (but you’ll need a thick skin!).
High level of technical ability and knowledge of apps.
Great team-worker.
Access to web, an android device and an iOS device.
Location:
The Hornet Team is distributed around the world, so you’ll be working
remotely like the rest of us. All you need is a quiet place to work, with a
reliable and fast internet connection. You will be using your own computer
equipment. You will need a computer - either desktop or laptop. A tablet
device is not acceptable.
Position:
The role is for an independent contractor. Compensation will be based on an
hourly rate. You can expect to work approximately 40 hours per week. This
will include weekend work. Hours can be variable depending on volume of
requests and the needs of the business.
沒有內容 會被刪文!!
【徵求條件】
※為保障板友就業機會平等，雇主對求職人或所僱用員工，不得以種族、階級
、語言、思想、宗教、黨派、籍貫、出生地、性別、性傾向、年齡、婚姻、
容貌、五官、身心障礙或以往工會會員身分為由，予以歧視。
【工作地點】 在家
【工作時間】 一周彈性 40HR
※沒有填寫工作時間將會被刪文。
【月休】
※沒有填寫月休或排班制度 或月休過低將會被刪文。
【公司福利】 年終獎金
請勿寫勞健保 無勞健保是違法的
此欄請寫額外的福利
【薪資範圍】 35000-40000 NTD
※行政院勞委會於104年7月1日起調漲基本工資為月薪20,008元
※無薪資、比照國科會、比照本校規定、面議、電議，薪資不清等水桶一週
月薪未達20008元 會被刪文
時薪工作請貼Part-Time板
【需求人數】
【聯絡人/連絡方式】 https://hornet.recruiterbox.com/jobs/fk0hjoz/
【其他備註】