看到大家的災情通報
查了一下信箱目前是沒收到任何信
上官網 機票的狀態也還是confirmed
因為下星期二就要飛了 太多不確定想說乾脆取消算了
試點了一下取消
竟然是全額refund
請問有人有取消的經驗嗎?
開票時記得refund要300美元的
Net paid fare 0.00 USD
Used fare -0.00 USD
Refund fee -0.00 USD
Tax to be refunded 1140.44 USD
Total refund amount
:1140.44 USD
The total refund amount will be credited to the same credit/debit card used at the time of purchase. The amount will be credited within 28 working days.
謝謝
※ 引述《mioco (mioco)》之銘言：
: ※ 引述《tonydavi (不想說)》之銘言：
: : 一開信箱就收到噩耗
: : Dear Customer,
: : We regret having to confirm that due to a recent technical error in our
: : system, we are unable to confirm your reservation with reference code ******
: : If you did not realize the error prior to this email we would like to
: : apologize and we assure you that any amount that has been deducted from your
: : Credit Card has been returned and should reflect on your account shortly.
: : We hope, that this isolated incident will not deter you from flying with
: : Qatar Airways in the near future. Your continued patronage of Qatar Airways
: : is highly appreciated.
: : Qatar Airways support team
: : 是在3:36分的mail
: : 當天官網定票 馬上刷卡的 狀態一直是confirm
: : 目前是PNR也查不到了 到越南的班機都訂了...ˊˋ
: 同tony大，收到了一模一樣的信。
: 所以死馬當活馬醫，反正都被拉掉了，不如再寫信去反應
: （如果PNR依舊存活，依據dont call原則，理論上應該要繼續裝死）
: 卡達很貼心，幫所有被拉掉的乘客自動建立request表單，方便回應。
: 結果我message一寄出，馬上就收到制式回應，看來真的是掰了
: 但他們沒有說跟有無收到eticket有關，或者目前存活的，是否前景依舊樂觀（？）
: 但不無可能的是，卡達也許會對所有乘客機票票價顯示為零的都下手也不一定
: Dear Customer,
: The systems error caused the prices of a number of our flights and services
: to be exhibited incorrectly during the booking process at zero cost (and in
: some cases subject only to taxes and fees imposed by the Government). As you
: will have noted you were not charged anything for the fare price.
: In accordance with our Terms and Conditions and Conditions of Carriage we
: consider the system error and the incorrect pricing to be a mistake which
: renders any transaction entered into as a result of such mistake null and
: void.
: We have therefore refunded (and/or are in the process of refunding) all
: amounts blocked/collected as a result of the incorrect pricing and have
: initiated an investigation to ensure that all necessary steps are taken to
: prevent similar situations from occurring in the future.
: Once again we would like to apologise for any inconvenience caused.
: Yours sincerely,
: Qatar Airways Support team