我在昨天ASOS故障前30分鐘購買東西也付款成功
剛收到ASOS來信，因為系統故障要取消訂單...
ASOS可以無緣無故取消訂單?
可是我看訂單編號212802982並沒有取消訂單阿...
http://imgur.com/KvjBYfu
購買清單也沒不見
http://imgur.com/3aVlXGt
所以這到底是有沒有取消訂單啊??
以下是ASOS寄來的信
Hello,
We’re writing with an update about your recent order 212802982.
We’re sorry to let you know your order has been cancelled due to a tech
glitch.
As we haven't debited your account, you won't see a transaction on your card
statement. The funds may be removed from your available balance for a short
time, but will become available again.
We understand this isn’t the news you were hoping for. If you still want the
items and they're still in stock, please order them through our website as
normal.
If you have any questions, please get in touch through our Help portal – we’
ll be happy to help.
Best wishes,
ASOS Customer Care