坦白說整件事情的危機處理真的有夠糟糕的
一連串的失誤
兩家公司制度的差異 UA簽約也沒注意到這點
都登機了 硬要拉下來 根本智障
惹到不能惹的
(其實當初他表達要看診就該放過了...
美國醫師 軍人地位之高不是台灣可以想像的)
消費主義至上的美國 醫師地位 有色人種 一次戰三個點
不被打死才怪
第一時間CEO出面處理就有問題 應該先給地勤 公關部出來說明
處理第一時間是出來滅火 還是CEO提著油桶上來硬凹
這把火燒的level就是CEO之上
現在只能看董事會要不要趁機火掉CEO買下她的股權來切割了
也許 CEO早想辭職 也是在等這個機會吧....
※ 引述《hoiking (Alex)》之銘言：
: 聯合航空的ceo又發聲明了
: 網址：https://goo.gl/xN9foD
: Dear Team,
: The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
: I want you to know that we take full responsibility and we will work to make it right.
: It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
: I promise you we will do better.
: Sincerely,
: Oscar
: 大意：
: －為今次事件致以最深切歉意
: －向3411航班所有乘客及事主道歉
: －檢討機員調度制度、與執法部門合作關係
: －30/4公布報告
: 嗯.....是誰在之前一天的聲明強調公司職員沒有錯，反而是那名乘客生事及好勇鬥狠呢? 是不是公司股票慘跌後才感受到事件的威力呢？