[問題]ASOS寄信來說取消訂單,結果卻出貨了

作者: loken0408 (男人野蠻劍)   2016-06-27 23:40:46
25號收到ASOS寄來的信
說取消訂單並退款,上ASOS網站看那筆訂單狀態也顯示取消
Hello,
We’re writing with an update about your recent order 212802982.
We’re sorry to let you know your order has been cancelled due to a tech
glitch.
As we haven't debited your account, you won't see a transaction on your card
statement. The funds may be removed from your available balance for a short
time, but will become available again.
We understand this isn’t the news you were hoping for. If you still want the
items and they're still in stock, please order them through our website as
normal.
If you have any questions, please get in touch through our Help portal – we’
ll be happy to help.
Best wishes,
ASOS Customer Care
結果今天在上去看,發現這筆訂單出貨了....

因為訂單取消原因我又重新下標
等於是買了2次同樣商品
3筆訂單都出貨了...

結果要選擇退貨
退貨頁面卻沒有那筆訂單....

這到底是什麼情形??
第一次在ASOS購買東西就中標...
作者: forever37520 (琦琦)   2016-06-28 08:41:00
我也是被取消 但也是一樣顯示寄出

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